Mistakes are inevitable in any apparel decorating shop. How you handle them can set you apart from your competition. A new InkSoft weekly article by industry veteran Marshall Atkinson explores the three top mistakes shops make and presents a six-step approach to handling them.
From owning your error to learning from it and putting it to work for you, you’ll learn how to successfully address the situation to re-earn the customer’s trust (and business). You’ll also find out how to determine the root cause of a mistake so you can avoid it being repeated up the road.
Real-world examples describe common shop slip-ups relating to deadlines, quality and money and how they can impact a business. The article then discusses strategies for making things right.
In addition to practical “hacks” for dealing with mistakes, you’ll gain new insights into building and rebuilding customer relationships and developing systems to lessen your margin for error.
Read “Six Steps to Manage Mistakes in Your Shop” at https://www.inksoft.com/6-steps-to-manage-mistakes-better/